Are you open to the public?
Yes. Are business hours are Monday through Friday 12-7 ,Saturday 12-6 and Sunday 12-5. If you would like to schedule an appointment for an earlier time, please call in advance.
Where are you located?
8073 Mechanicsville Turnpike near the Windmill.
You have some the cheapest prices in town but I can get fish online cheaper. Why should I buy from you?
Online prices can be cheaper. Sometimes more beneficial. I would never talk you out of supporting a business that you find appealing. But I will say things aren't always beneficial to you the customer by ordering online. Lets say I sell a fish for $8 but you see its online for $6. You want 6 of them, but can't see paying the extra money when you can save $2 per fish or total of $12. Well, having shipped fish I know it aint cheap! You may save $12 on the front end but you end up paying an extra $40 to $60 on the back end for shipping and handling. The $12 saving can very easily net you a $48 loss of savings. Not to mention you get to see what it is you are buying. Mystery box or what you want in the box, which would you rather have?
You say you can get most any fish and supplies but a week has past and you still haven't gotten it. Why is this?
Sometimes quality comes with patience. I have several suppiers, transhippers, and breeder contacts. Some of which specialize in one particilar area but may have other items available. They may have excellent supplies, but terrible fish or have excellent African cichlids but so so American cichlids. I am a small time operation and usually order with one or two suppliers every other week or so. You may want something that I can get from my supplier A but I have an order coming in from supplier B this week. I may be able to get what you want from supplier B but I would much rather get a better fish for you from supplier A. I am very open and honest about my business so I ask that you have patience and know that the wait will be worth it.
Do you sell aquariums and supplies?
We do. We can get new and used aquariums and accessories. Used come in sporatically and usually randomly. We can get new aquariums usually within at least a week though new usually won't be cheaper than say a petsmart or petco. Reason being is we only sell quality aquariums made of quality glass like Perfecto, All Glass, etc. You can get a Top Fin aquarium at walmart very cheap but most of those tanks can't be drilled and if you bump it on the edge it may leak more easier than the better made tanks.
What is your return policy?
7 day live fish guarantee on most fish. Must bring a seperate water sample that doesnt have dead fish in it. We do not cover dead fish from fighting, jumping out, or gross negligence. Nitrates >100, Ammonia >.25 and nitrites >1 void any guarentee. Guarentee also does not over stingrays and other delicate exotic fish.
You sell a fish for $10, can I buy it for $4.
Some customers are good at the art of haggling, some are just plain ole annoying at it. We still love those customers though. At Skoolz, some fish prices are firm while some are flexible. Usually the more you buy, the better the price deal can be made. Just be mindful that this is a business not a charity. Though we do often get donations in and may donate this fish for free. That being said, we aren't in the business of giving away fish for nothing. Our prices are already reasonable, we don't mind if you ask for a better price. Just be realistic and understanding of us trying to service the Richmond area with exotic fish for hopefully many years to come. With any for profit business, if there is no profit, there won't be any business.
